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We've been there!
We know the challenge of keeping the customer foremost in mind while balancing operational needs ....
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Having trouble moving the needle, making progress, changing the status quo? ....
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It's true:
52% of consumers who have a bad experience with customer support abandon the company together (forrester)....
Driva Newsletter
Driva 2.0
Web 2.0: what goes where?
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Corporate Memory and Social Media
In fast changing environments, capturing, managing and sharing knowledge is both challenging and risky. Can Web 2.0 tools and applications help? We think so....
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It's not the tools, it's the culture
There are a lot of tools out there to help foster a web based community, but you might be surprised to learn that the most important ingredient to successful knowledge sharing and other web 2.0 collaborative activities may not be a software application at all.
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