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We've been there!
We know the challenge of keeping the customer foremost in mind while balancing operational needs ....
Are you stuck?
Having trouble moving the needle, making progress, changing the status quo? ....
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It's true:
52% of consumers who have a bad experience with customer support abandon the company together (forrester)....
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LimeBridge Global Alliance:
a consortium of like-minded customer care and customer experience veterans

LimeBridge was formed in the summer of 2002 by the founding partners in the UK, Japan and Americas (Driva Solutions). By fall of 2002, Limebridge had added France, Germany, Sweden, China, Singapore, Australia and India.

LimeBridge leaders came from backgrounds at Dell and Infosys; Virgin Mobile; Shell; PCCW/HK Telecom; and MCI; and other companies.

The Leadership team meets twice a year to review projects, recent trends, emerging markets and new initiatives. The LimeBridge consortium actively refers projects to each for local expertise; as well they staff projects jointly and develop projects together.

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