Unlocking value from great customer experiences.

Focusing on results.

Led by customer experience industry veteran Bill Price, Driva Solutions delivers innovative and lasting solutions for organizations seeking to increase customer loyalty while controlling costs.

All of the Team Driva experts “have been there” in senior operational roles, enabling us to understand your problems quickly, find patterns with other clients that we have helped or companies where we have worked, and focus on near-term actionable solutions as well as sustained programs.

Our clients include some of the largest B2C and B2B and B2B2C companies and other organizations in the United States, Canada, Central and South America, and the UK. We are part of the nine country LimeBridge Global Alliance that gives us reach across Europe, Australia, India, and the rest of Asia.

CX programs for your benefit.

We have three Customer Experience (CX) programs, each of which includes detailed diagnostic tools, assessments and gap analysis, road maps, and recommended immediate steps as well as longer term actions. We blend our experience with cutting edge AI, machine learning, and predictive modeling analytics. 

Predictive Analytics

We apply Artificial Intelligence (AI) and Machine Learning (ML) to predict customer (and agent) turnover, introduce interventions to retain them, and increase retention and sustained revenues.

We offer three programs that:

  1. Increase the value from much lower assisted contact rates

  2. Address “What do we outsource or keep in-house?” + “Where in the world do we go next for support?” + “How on Earth do we make it all work?”

  3. Identify and hold on to your best agents and best supervisors.

Customer Contact Optimization

Advisory Services

We provide our deep experience to help client executives and managers tackle tough problems—and if needed—perform interim management services.

Trusted by the world’s most admired companies.

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  • I cannot speak highly enough about our partnership with Driva Solutions. They work hard to understand how they can help and share their vast knowledge of call center operations. One of the most impressive things about Driva is their attention to detail. For captive contact center site selection, they provided very thorough, detailed analysis and both sites continue to thrive today. For outsourced partner selection, their expertise and understanding of all things related to outsourced call centers was critical to a successful RFP and contract negotiation.

    Leah Monica
    Vice President Member Service Centers, Costco

  • I was always skeptical of Customer Experience Consultants since there is a lot of fluff that I didn’t think impacted profitability. That all changed with my relationship with Driva Solutions. The team at Driva offers a data-driven, science-based approach to reducing friction and measuring moments that matter in your customer lifecycle. I was delighted to learn that customer experience is a science whose results I could monitor, instrument, action, and improve.

    Scott Wesson
    Chief Digital Officer, UDR

  • Team Driva helped us completely transform our thinking, from contact “handling” to continuously solving the root-causes of contact drivers so we can provide a better overall customer experience. Five years on, the program that we built together is going strong, and continuing to have a positive impact not just for our customers, but also for our business.

    Kim Hiltz
    Global Senior Leader, Commercial, Digital Strategy & Transformation,
    Customer Experience & Operations, Vodafone PLC

Contact

Let’s get the conversation going.
Please contact us with any questions.


Email
info@drivasolutions.com