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Beware of Silent Sufferers! First Contact and Digital Containment Rates are Worse than You Think

Nov 14

Written By Bill Price

Bill Price

How to Use AI to Assess and Retain Your Best Agents

Driva Solutions

Driva (pronounced drEE-va) is derived from the Swedish word “to propel” or “to move forward.” This word encapsulates the company’s quest to bring actionable ROI-based solutions to address the challenges of increasingly demanding customers and the complexity of running today’s local and global customer support operations.

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