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Using Analytics to Improve Agent Performance: Anchors, Sleepers, and Weak Links

Jan 19

Written By Bill Price

Bill Price

Measuring and Mastering Omni-Channel First Contact Resolution

Driva Solutions

Driva (pronounced drEE-va) is derived from the Swedish word “to propel” or “to move forward.” This word encapsulates the company’s quest to bring actionable ROI-based solutions to address the challenges of increasingly demanding customers and the complexity of running today’s local and global customer support operations.

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