Skip to Content

Predictive Analytics

Customer Contact Optimization

Advisory Services

Linkedin Articles

Predictive Analytics

Customer Contact Optimization

Advisory Services

Linkedin Articles

Folder: CX Programs

Predictive Analytics

Customer Contact Optimization

Advisory Services

Folder: Insights

Linkedin Articles

Articles

Bill Price 1/19/17 Bill Price 1/19/17

Using Analytics to Improve Agent Performance: Anchors, Sleepers, and Weak Links

Read More

Driva Solutions

Driva (pronounced drEE-va) is derived from the Swedish word “to propel” or “to move forward.” This word encapsulates the company’s quest to bring actionable ROI-based solutions to address the challenges of increasingly demanding customers and the complexity of running today’s local and global customer support operations.

Books

Zero Complaints The Frictionless Organization
Your Customer Rules!
The Best Service is No Service

CX Programs

Predictive Analytics
Customer Contact Optimization
Advisory Services

© 2023 Driva Solutions LLC